Pet Care & Customer Service Pro: Growth Path

Pet Supplies Plus; Chapel Hill (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

401(k)

Health insurance

Dental insurance

Paid time off

Uniforms provided

Promotions from within

Job summary

Pet Supplies Plus in Chapel Hill, NC is seeking a friendly Retail Pet Store Associate to deliver exceptional customer service and pet care advice. You’ll help customers select food and supplies, stock shelves, and operate the POS system in a fast-paced shop that values a promotion-from-within culture and teamwork.

This role emphasizes customer engagement, product knowledge, and a welcoming store environment.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition, products, and care.
• Reliable, team-oriented mindset

Responsibilities

• Greet neighbors with a friendly, pawsitively passionate attitude.
• Help a new puppy parent pick the right food or assist regulars with product names.
• Make thoughtful product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Lift and stock bags of pet food and supplies.
• Assist customers with any questions and maintain a clean, welcoming store.

Skills

Customer service

Communication

Team player

Physical stamina

Tools

POS system

Job description

Pet Supplies Plus in Chapel Hill, NC is seeking a friendly Retail Pet Store Associate to deliver exceptional customer service and pet care advice. You’ll help customers select food and supplies, stock shelves, and operate the POS system in a fast-paced shop that values a promotion-from-within culture and teamwork.

This role emphasizes customer engagement, product knowledge, and a welcoming store environment.