Pet Care & Customer Service Associate (Flexible)

Pet Supplies Plus 4503; Beltsville (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Advancement opportunities

Pay increases and training programs

Team-oriented culture

Safety-first environment

Ongoing training

Job summary

Pet Supplies Plus is seeking a Retail Pet Store Associate to provide outstanding customer service and pet care support in a busy neighborhood store. You will help customers select products, operate the POS system, stock shelves, and maintain a welcoming storefront.

The role offers flexibility with scheduling and opportunities for growth, including training programs and advancement opportunities. Join a team-focused environment that prioritizes safety and pet care excellence.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition, products, and care.
• Reliable, team-oriented mindset.
• Ability to lift, stock, and stay on your feet for extended periods.

Responsibilities

• Greet neighbors with a friendly, pawsitively passionate attitude.
• Help a new puppy parent pick the right food or assist regulars with recalls.
• Make thoughtful product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Lift and stock bags of pet food and supplies.
• Assist pet parents with self-wash stations and explain the process.
• Restock bathing supplies and keep the store clean and welcoming.
• Provide occasional services like walk-in nail trims (training provided).

Skills

Customer service

Communication

Team-oriented

Reliability

Physical stamina

Tools

POS system

Job description

Pet Supplies Plus is seeking a Retail Pet Store Associate to provide outstanding customer service and pet care support in a busy neighborhood store. You will help customers select products, operate the POS system, stock shelves, and maintain a welcoming storefront.

The role offers flexibility with scheduling and opportunities for growth, including training programs and advancement opportunities. Join a team-focused environment that prioritizes safety and pet care excellence.