Pet Care Advocate & Customer Service Pro

Pet Supplies Plus 4307; Chapel Hill (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Promote from within culture

Employee discounts

Flexible schedule

Opportunity for advancement

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Job summary

Pet Supplies Plus is seeking a Retail Pet Store Associate to join our friendly, neighborhood-focused team. You’ll greet customers, assist with pet nutrition choices, and help customers find the right products while learning about pet care in a supportive environment.

You’ll work in a fast-paced retail setting, assisting with stocking, POS, and store cleanliness, and you may participate in special services like nail trims.

Qualifications

• Excellent customer service and communication skills.
• Ability to work on evenings, weekends, and holidays.
• Interest in pets and willingness to learn.
• Comfortable in a fast-paced retail environment.

Responsibilities

• Greet neighbors with a friendly, pawsitively passionate attitude.
• Help a new puppy parent pick the right food or help a regular find what they forget the name of.
• Make thoughtful product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Lift and stock bags of pet food and supplies.
• Assist pet parents with self-wash stations and explain the process.
• Restock bathing supplies and keep the store clean and welcoming.
• Provide occasional services like walk-in nail trims (training provided).

Skills

Customer service

Communication

Teamwork

Multitasking

Pet care knowledge

Job description

Pet Supplies Plus is seeking a Retail Pet Store Associate to join our friendly, neighborhood-focused team. You’ll greet customers, assist with pet nutrition choices, and help customers find the right products while learning about pet care in a supportive environment.

You’ll work in a fast-paced retail setting, assisting with stocking, POS, and store cleanliness, and you may participate in special services like nail trims.