Pet Care & Customer Service Associate

Pet Supplies Plus; Charlotte (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Pet Supplies Plus is seeking a Store Team Member to support neighbor service, daily operations, stocking, cleanliness, and pet care in a local Charlotte store. The role offers opportunities to learn multiple areas such as cashiering, stocking, and pet care, with training provided through the Pet Degree program when available.

Team members will greet neighbors, provide product recommendations, process transactions, and assist with unloading deliveries.

Qualifications

• Retail or customer service experience preferred but not required.
• Interest in pets and willingness to learn about animals, products, and services.
• Strong communication, teamwork, and customer service skills.
• Ability to stand and walk for extended periods and frequently bend, kneel, reach, and climb ladders or step stools.

Responsibilities

• Greet neighbors, understand their needs, and provide friendly, knowledgeable assistance with products and services.
• Learn about pets, products, promotions, and company programs to provide accurate recommendations and outstanding neighbor service.
• Process purchases, returns, and other register transactions with accuracy and efficiency while sharing applicable loyalty program information.
• Complete daily stocking and down stocking, store recovery, merchandising, price changes, and cleaning responsibilities.
• Safely unload and process delivery trucks using approved equipment and procedures after completing required training.
• Assist neighbors by carrying pet food, litter, aquariums, and other purchases to their vehicles when needed.
• Provide proper care for pets in the store, including cleaning habitats, feeding, watering, handling animals, and completing required documentation.
• Answer routine animal care questions within the team member's training and promptly seek leadership assistance when needed.
• Follow standards for cleanliness, animal care, safety, security, cash handling, and overall store conditions.
• Support coworkers and assist in other areas of the store when additional help is needed.
• Communicate neighbor, animal care, operational, or safety concerns to store leadership.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Customer service

Communication

Teamwork

Reliability

Flexibility

Stamina

Job description

Pet Supplies Plus is seeking a Store Team Member to support neighbor service, daily operations, stocking, cleanliness, and pet care in a local Charlotte store. The role offers opportunities to learn multiple areas such as cashiering, stocking, and pet care, with training provided through the Pet Degree program when available.

Team members will greet neighbors, provide product recommendations, process transactions, and assist with unloading deliveries.