Pet Store Associate: Customer Care & Stocking

Workstream; Greensboro (NC); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Pet Supplies Plus is seeking a Store Team Member to support neighbor service, daily operations, stocking, cleanliness, and pet care in our Greensboro-area stores. You may focus on cashiering, stocking, or pet care based on store needs, while learning multiple areas of the business.

We value dependability, teamwork, and a willingness to learn, with opportunities for growth within a locally owned franchise. Training and culture emphasize neighbor care and pet welfare.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Interest in pets and a willingness to learn about animals, products, and services.
• Strong communication, teamwork, and customer service skills.
• Ability to complete tasks accurately, follow procedures, and respond positively to coaching.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and frequently bend, kneel, reach, and climb ladders or step stools.
• Ability to regularly lift, carry, push, or pull merchandise weighing 40-65 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Greet neighbors, understand their needs, and provide friendly, knowledgeable assistance with products and services.
• Learn about pets, products, promotions, and company programs to provide accurate recommendations and outstanding neighbor service.
• Process purchases, returns, and other register transactions with accuracy and efficiency while sharing applicable loyalty program information.
• Complete daily stocking and down stocking, store recovery, merchandising, price changes, and cleaning responsibilities.
• Safely unload and process delivery trucks using approved equipment and procedures after completing required training.
• Assist neighbors by carrying pet food, litter, aquariums, and other purchases to their vehicles when needed.
• Provide proper care for pets in the store, including cleaning habitats, feeding, watering, handling animals, and completing required documentation.
• Answer routine animal care questions within the team member's training and promptly seek leadership assistance when needed.
• Follow standards for cleanliness, animal care, safety, security, cash handling, and overall store conditions.
• Support coworkers and assist in other areas of the store when additional help is needed.
• Communicate neighbor, animal care, operational, or safety concerns to store leadership.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Customer service

Teamwork

Communication

Job description

Pet Supplies Plus is seeking a Store Team Member to support neighbor service, daily operations, stocking, cleanliness, and pet care in our Greensboro-area stores. You may focus on cashiering, stocking, or pet care based on store needs, while learning multiple areas of the business.

We value dependability, teamwork, and a willingness to learn, with opportunities for growth within a locally owned franchise. Training and culture emphasize neighbor care and pet welfare.