Pet Care & Customer Experience Specialist

Just Food For Dogs; Tustin (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

JustFoodForDogs in Tustin, CA is seeking a Customer Service Specialist to be the primary contact for pet parents, answering questions, resolving issues, and guiding them on our products and services. You will work in a fast-paced environment, handling calls and emails, processing orders and account updates, and collaborating with internal teams to ensure a positive customer experience.

The role requires 2+ years in customer service, strong communication, and a passion for pets, with flexibility

Qualifications

• 2+ years of customer service experience in a call center, retail, hospitality, or similar environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM systems such as Salesforce is a plus.
• Pet industry, veterinary, or nutrition experience is a plus.
• Ability to work a flexible schedule, including weekends and holidays as needed.
• Reliable attendance and punctuality.
• Comfortable working in a fast-paced environment.

Responsibilities

• Support pet parents through phone and email.
• Answer questions about products, orders, subscriptions, shipping, and account information.
• Resolve customer concerns with empathy and professionalism.
• Process orders, refunds, exchanges, and account updates.
• Troubleshoot issues and partner with internal teams when additional support is needed.
• Document customer interactions accurately in our CRM system.
• Stay up to date on products, promotions, and company initiatives.
• Identify opportunities to recommend products that best support a pet's needs.
• Follow up with customers when needed to ensure a positive experience.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Problem-solving

Multi-channel support

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Job description

JustFoodForDogs in Tustin, CA is seeking a Customer Service Specialist to be the primary contact for pet parents, answering questions, resolving issues, and guiding them on our products and services. You will work in a fast-paced environment, handling calls and emails, processing orders and account updates, and collaborating with internal teams to ensure a positive customer experience.

The role requires 2+ years in customer service, strong communication, and a passion for pets, with flexibility