Pet Care & Customer Experience Specialist

PetSmart; Cerritos (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid weekly

Health & Wellness Benefits

401(k) Plan with company match

Paid time off for full‑time associates

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

A prominent pet supply retailer in California is looking for a Retail Sales Associate to engage pet parents and take care of store cleanliness and pet healthcare. The role involves greeting customers, preparing online orders, and promoting special events. Candidates must have strong communication skills, flexibility in scheduling, and the ability to stay composed under pressure. This position includes various responsibilities to ensure a positive shopping experience for pet owners and proper care for pets.

Responsibilities

• Responsible for the pet parent experience both in-person and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up and ensures a positive experience.
• Maintains store cleanliness standards.
• Recommends and sells merchandise, services, and live pets.

Skills

Strong written and verbal communication skills

Flexibility in schedule

Ability to react under pressure

Job description

A prominent pet supply retailer in California is looking for a Retail Sales Associate to engage pet parents and take care of store cleanliness and pet healthcare. The role involves greeting customers, preparing online orders, and promoting special events. Candidates must have strong communication skills, flexibility in scheduling, and the ability to stay composed under pressure. This position includes various responsibilities to ensure a positive shopping experience for pet owners and proper care for pets.