Pet Care Coordinator — Veterinary Front Desk & Client Care

Petvet-Care-Centers; Cumming (GA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

401(k) plan

Team member discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

PetVet Care Centers' Animal Medical Center of Cumming in Cumming, Georgia, is seeking Veterinary Receptionists (Care Coordinators) to join our team. This role delivers friendly customer service, manages appointments, and supports hospital operations in a busy veterinary setting.

You’ll interact with pet owners, coordinate care with doctors, handle basic data entry, and help provide the Ultimate Care Experience with a culture of care.

Qualifications

• Must be 18 years or older to be considered for this position.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent listening and comprehension abilities.
• Proficient telephone etiquette and front-desk presence.
• Basic computer skills and data entry experience.
• Passion for animal care and welfare.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, schedules appointments, and calms distressed owners.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing.

Skills

Multi-tasking

Verbal communication

Written communication

Listening skills

Telephone skills

Basic computer skills

Love animals

Job description

PetVet Care Centers' Animal Medical Center of Cumming in Cumming, Georgia, is seeking Veterinary Receptionists (Care Coordinators) to join our team. This role delivers friendly customer service, manages appointments, and supports hospital operations in a busy veterinary setting.

You’ll interact with pet owners, coordinate care with doctors, handle basic data entry, and help provide the Ultimate Care Experience with a culture of care.