Pet Care Concierge — Part-Time, Flexible Hours

Digs Dog Care; Chapel Hill (NC); On-site; USD 14,000 - 22,000; Part time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

DayPlay discounts

Job summary

Green Beagle Lodge in Chapel Hill, NC is seeking a Part‑Time Client Care Representative to join our Client Care team. The role focuses on delivering outstanding customer service to clients and their dogs in a fast‑paced setting.

The position offers flexible weekday and partial weekend shifts, with opportunities to work around school or other commitments. Training is provided, and the team emphasizes care, communication, and a welcoming front office experience.

Qualifications

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail‑oriented, and eager to learn.
• Comfortable working in a fast‑paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check‑in and check‑out experiences.

Skills

Communication

Customer service

Organization

Multitasking

Reliability

Dog handling

Job description

Green Beagle Lodge in Chapel Hill, NC is seeking a Part‑Time Client Care Representative to join our Client Care team. The role focuses on delivering outstanding customer service to clients and their dogs in a fast‑paced setting.

The position offers flexible weekday and partial weekend shifts, with opportunities to work around school or other commitments. Training is provided, and the team emphasizes care, communication, and a welcoming front office experience.