Dog Care Client Experience Lead

Green Beagle Lodge; Chapel Hill (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) matching

Medical benefits after 6 months

DigIn Shared Ownership

DayPlay discounts

Job summary

Green Beagle Lodge in Chapel Hill, NC is seeking a Full-Time Client Care Supervisor to lead the Client Care team and deliver exceptional experiences for both pets and their guardians. The role emphasizes relationship building, gentle leadership, and hands-on involvement in daily operations.

You will work across departments to maintain a high standard of client service, dog-handling, and facility safety in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Natural leadership abilities with a collaborative mindset.
• Confident multitasker who stays calm under pressure.
• Reliable, organized, and detail-oriented.
• Previous customer service experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of dog health and behavior preferred.
• Comfortable working in a fast-paced environment.
• Passion for dogs and pet care is a huge plus!

Responsibilities

• Lead and support the Client Care team during daily operations.
• Deliver exceptional customer service to clients in person, over the phone, and via email.
• Assist with daily shift operations, task delegation, and workflow management.
• Coach and support team members while fostering a positive work environment.
• Handle client concerns professionally, confidently, and with empathy.
• Ensure accurate reservations, account management, and client communications.
• Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
• Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.
• Help maintain company policies, safety standards, and operational procedures.

Skills

Communication

Leadership

Multitasking

Reliability

Customer service

Supervisory experience

Dog health knowledge

Fast-paced environment

Dog care passion

Job description

Green Beagle Lodge in Chapel Hill, NC is seeking a Full-Time Client Care Supervisor to lead the Client Care team and deliver exceptional experiences for both pets and their guardians. The role emphasizes relationship building, gentle leadership, and hands-on involvement in daily operations.

You will work across departments to maintain a high standard of client service, dog-handling, and facility safety in a fast-paced environment.