Pet Care Concierge & Guest Experience Specialist

Destination Pet, LLC; Antioch (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC is seeking a Customer Service Representative at Shag Bark Pet Retreat and Spa in Antioch, IL. You will greet pet families, answer calls, and guide clients through our services with friendly professionalism.

The role requires strong communication, a willingness to multitask, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability is expected.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication skills across phone, in-person, and email.

Responsibilities

• Welcome pet parents and their VIPs like a 5-star resort with extra shedding.
• Answer phones with a smile and multitask efficiently.
• Tour clients through the facility and upsell services.
• Ensure up-to-date vaccinations are on file for safety.

Skills

Customer service

Phone handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Multi-line phones

Job description

Destination Pet, LLC is seeking a Customer Service Representative at Shag Bark Pet Retreat and Spa in Antioch, IL. You will greet pet families, answer calls, and guide clients through our services with friendly professionalism.

The role requires strong communication, a willingness to multitask, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability is expected.