Pet Care Concierge & Front Desk Specialist

Western Veterinary Partners; Helena (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Alpine Animal Clinic in Helena, MT is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will greet clients, manage appointments and daily patient flow, handle multi-line phones, process transactions, and support clients with essential information about our services.

This full-time role with a 4/10 schedule requires 2+ years in customer service, veterinary front-desk experience preferred, and strong

Qualifications

• 2+ years of experience in customer service, reception, or client-facing roles.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Strong verbal and written communication, providing compassionate service.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Greet clients and provide exceptional customer service.
• Manage appointment scheduling and daily patient flow.
• Answer multi-line phones and assist clients in person.
• Process payments and maintain financial records.
• Support clients with information about services offered.

Skills

Phone system management

Communication skills

Customer service

Appointment scheduling

Cash handling

Team player

Job description

Alpine Animal Clinic in Helena, MT is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will greet clients, manage appointments and daily patient flow, handle multi-line phones, process transactions, and support clients with essential information about our services.

This full-time role with a 4/10 schedule requires 2+ years in customer service, veterinary front-desk experience preferred, and strong