Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Helena (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Alpine Animal Clinic in Helena, MT is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will greet clients, manage appointments and daily patient flow, handle multi-line phones, process transactions, and support clients with essential information about our services.

This full-time role with a 4/10 schedule requires 2+ years in customer service, veterinary front-desk experience preferred, and strong

Qualifications

• 2+ years of experience in customer service, reception, or client-facing roles.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Strong verbal and written communication, providing compassionate service.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Greet clients and provide exceptional customer service.
• Manage appointment scheduling and daily patient flow.
• Answer multi-line phones and assist clients in person.
• Process payments and maintain financial records.
• Support clients with information about services offered.

Skills

Phone system management

Communication skills

Customer service

Appointment scheduling

Cash handling

Team player

Job description

Veterinary Receptionist / Client Service Representative

Helena, MT

Alpine Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday with one rotating weekend per month.
  • On-call/Emergency shift scheduled one evening per week from 1pm - 10pm. Emergency compensation added to these shifts.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Alpine Animal Clinic?

Alpine Animal Clinic in Helena, Montana, is dedicated to providing compassionate and comprehensive veterinary care for pets in a welcoming, state-of-the-art facility. Our team of 9 DVMs and experienced support staff work together to provide high-quality medical care tailored to each pet’s individual needs. As an AAHA-accredited hospital, we are committed to maintaining high standards of veterinary care while creating a positive experience for both our patients and their families. With a strong focus on client education and communication, we strive to help pet owners make informed decisions about their pets’ health and well-being.

Pay Range

$17 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.