Pet Care Concierge — Flexible Scheduling & Team Impact

Bond Vet; New York (NY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing bonus

Healthcare

401(k)

Tuition reimbursement

Flexible scheduling

Pet care discount

Lunch on weekends

Stocked pantries

Bond swag

Job summary

Bond Vet is hiring a Care Coordinator in New York, NY. You’ll be the first and last touchpoint for clients and pets, ensuring a welcoming, efficient experience from check-in to check-out.

You’ll manage appointment flow, coordinate schedules, communicate with clients and veterinary teams, uphold a tidy front desk, and support the hospital team. Competitive pay $17-$22/hour plus bonuses and full benefits.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Veterinary reception

Client-facing

CRM systems

Tools

Clinic software

Multiple computer systems

Job description

Bond Vet is hiring a Care Coordinator in New York, NY. You’ll be the first and last touchpoint for clients and pets, ensuring a welcoming, efficient experience from check-in to check-out.

You’ll manage appointment flow, coordinate schedules, communicate with clients and veterinary teams, uphold a tidy front desk, and support the hospital team. Competitive pay $17-$22/hour plus bonuses and full benefits.