Pet Care Concierge & Client Experience Specialist

GoodVets; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts on veterinary care

Job summary

GoodVets in Atlanta, Georgia, is seeking a Patient and Customer Care Representative to ensure seamless client experiences while supporting veterinary care. Your role includes delivering compassionate customer service, managing appointments, and assisting with animal care. Candidates should have a background in veterinary support and be comfortable in fast-paced environments. GoodVets offers a generous benefits package, including medical insurance and paid time off. Join us in redefining the veterinary experience.

Qualifications

• One or more years' experience in a veterinary support role.
• Demonstrated ability to provide patient care in emergency situations.
• Comfort working in a fast-paced environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care.
• Greet clients and manage check-in/check-out.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams and procedures.
• Assist technicians with surgery prep and diagnostics.

Skills

Customer care

Veterinary support

Multitasking

Emergency patient care

Veterinary Practice Management Systems

Job description

GoodVets in Atlanta, Georgia, is seeking a Patient and Customer Care Representative to ensure seamless client experiences while supporting veterinary care. Your role includes delivering compassionate customer service, managing appointments, and assisting with animal care. Candidates should have a background in veterinary support and be comfortable in fast-paced environments. GoodVets offers a generous benefits package, including medical insurance and paid time off. Join us in redefining the veterinary experience.