Pet Care Client Services Rep (Part-Time)

Newton Animal Hospital; Newton (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for when you adopt a宠

Job summary

Newton Animal Hospital in Newton, MA is seeking a Veterinary Client Service Representative. This part-time role offers 20-30 hours per week, including weekends and holidays, with a focus on welcoming clients and their pets and delivering exceptional customer service.

You will handle phone, email, and in-person inquiries, manage client records, process payments, schedule appointments, and assist with light administrative duties. Veterinary hospital experience is a plus, but not required.

Qualifications

• High School Diploma or equivalent required; AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience preferred but not required.
• Ability to lift up to 50 pounds and perform physical duties.

Responsibilities

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Entering client/patient information into computer systems and maintaining medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments.
• Dispensing pharmaceuticals and calling in prescriptions.
• Other administrative duties as needed.

Skills

Communication skills

Customer service

Data entry

Education

High School Diploma or equivalent

AAS or higher preferred

Tools

Practice management software

Medical records software

Job description

Newton Animal Hospital in Newton, MA is seeking a Veterinary Client Service Representative. This part-time role offers 20-30 hours per week, including weekends and holidays, with a focus on welcoming clients and their pets and delivering exceptional customer service.

You will handle phone, email, and in-person inquiries, manage client records, process payments, schedule appointments, and assist with light administrative duties. Veterinary hospital experience is a plus, but not required.