Pet Care Client Services Pro — Flexible Hours

Destination Pet; Aurora (CO); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Dugan's Veterinary Hospital in Aurora, CO is seeking a Customer Service Representative to be the first point of contact, handling client communications, appointment coordination, and payments with warmth and professionalism.

This part-time CSR role offers flexible hours, telehealth options, dailyPay access, and competitive starting wage of $20 per hour DOE plus tips, with opportunities to grow in a friendly pet-care team.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service

Communication

Multitasking

Computers

Tools

Practice management software

Job description

Dugan's Veterinary Hospital in Aurora, CO is seeking a Customer Service Representative to be the first point of contact, handling client communications, appointment coordination, and payments with warmth and professionalism.

This part-time CSR role offers flexible hours, telehealth options, dailyPay access, and competitive starting wage of $20 per hour DOE plus tips, with opportunities to grow in a friendly pet-care team.