Lead CSR & Front Desk Champion (Pets)

Destination Pet, LLC; Westminster (CO); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health Benefits

401K

Discounted Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Westminster, CO seeks a Lead Customer Service Representative to guide front desk operations and deliver exceptional client care. You will handle escalations with empathy, tour clients through services, and ensure animal safety documentation is up to date.

Ideal candidates bring 1+ year in customer service, with leadership instincts and comfort training others. The role is full-time on-site, offering benefits and daily-pay options, with availability evenings, weekends, and

Qualifications

• High school diploma or equivalent required.
• 1+ year in a customer service role required.
• Experience training others is preferred.

Responsibilities

• Lead front desk operations and set service standards.
• Handle escalated client issues with empathy.
• Tour clients and sell the center's services.
• Ensure vaccinations are up to date on file.
• Train and mentor new CSRs for confidence.
• Open and close the center with a checklist.
• Manage check-ins and check-outs with care.
• Field calls and appointment questions professionally.
• Process payments and balance cash drawers.
• Escort pets to enclosures with safety and care.
• Maintain a clean, welcoming lobby for first impressions.

Skills

Customer service

Leadership

Training others

Team player

Patience

Calm under pressure

Communication

Education

High School diploma

Tools

POS systems

Job description

Destination Pet LLC in Westminster, CO seeks a Lead Customer Service Representative to guide front desk operations and deliver exceptional client care. You will handle escalations with empathy, tour clients through services, and ensure animal safety documentation is up to date.

Ideal candidates bring 1+ year in customer service, with leadership instincts and comfort training others. The role is full-time on-site, offering benefits and daily-pay options, with availability evenings, weekends, and