Veterinary Front Desk Specialist — Client Care & Coordination

Mission Pet Health; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k retirement options

Life Insurance

Disability coverage

Medical/Dental/Vision

Employee Assistance Program

Job summary

Mission Pet Health is seeking a receptionist for its Aurora, CO-based team. You will be the front-line contact, greeting clients, and guiding them through appointments and payments with empathy and professionalism.

You will support care coordination, maintain records, and promote preventive care. A customer-service passion, strong communication, and teamwork are essential in our collaborative, pet-first environment.

Qualifications

• Strong customer service mindset and genuine love for animals.
• Excellent communication skills and ability to manage stressful situations with good judgment.
• Highly organized with ability to multitask in a fast-paced environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a compassionate attitude.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Vet software

Job description

Mission Pet Health is seeking a receptionist for its Aurora, CO-based team. You will be the front-line contact, greeting clients, and guiding them through appointments and payments with empathy and professionalism.

You will support care coordination, maintain records, and promote preventive care. A customer-service passion, strong communication, and teamwork are essential in our collaborative, pet-first environment.