Pet Care Client Experience Supervisor

Wag Hotels; Denver (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading pet boarding service in Denver is seeking a Client Services Supervisor to enhance client experiences and ensure operational excellence. The role focuses on managing front-of-house operations and developing team members while driving client satisfaction and service recovery. Ideal candidates will have 2–4 years in client services or hospitality, be proficient in front-of-house systems, and possess strong communication skills. This position requires a love for pets and a commitment to quality care.

Qualifications

• Experience in high-volume environments.
• Fluent in speaking, reading, and writing English.
• Ownership mentality.

Responsibilities

• Maintain lobby presence and ensure high-touch client interaction.
• Oversee check-in, check-out, and tours.
• Communicate proactively about client concerns.

Skills

Proficiency in front-of-house operating systems

Strong communication skills

Conflict-resolution skills

Ability to interpret dashboards, KPIs, and reports

Organizational and prioritization skills

Calm under pressure

Education

2–4 years in client services, hospitality, or related fields

Pet First Aid/CPR certification within 90 days

Job description

A leading pet boarding service in Denver is seeking a Client Services Supervisor to enhance client experiences and ensure operational excellence. The role focuses on managing front-of-house operations and developing team members while driving client satisfaction and service recovery. Ideal candidates will have 2–4 years in client services or hospitality, be proficient in front-of-house systems, and possess strong communication skills. This position requires a love for pets and a commitment to quality care.