Pet Care Client Experience Specialist

VCA Animal Hospitals; Westerville (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical & dental

Pet discounts

401(k)

Paid vacation/sick days

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Ohio. The CSR will be the face of the practice, greeting clients, scheduling appointments, handling payments, and guiding pets and their owners to exam rooms.

The role requires excellent communication skills, the ability to explain services and fees, and a dedication to maintaining patient records and a clean, welcoming facility. Morning, evening, and weekend shifts are involved.

Qualifications

• Experience as a Client Service Representative or in a front-desk role is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to manage multiple tasks with a friendly, professional demeanor.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and contact prospective clients.
• Explain fees and process payments.
• Assist clients with product and service selections, including prescriptions.
• Educate clients on general animal care and preventive health topics.
• Maintain medical records, charts, reports and correspondence.
• Keep the facility clean and organized, inside and outside.
• Work morning, evening, and weekend shifts.

Skills

Customer service

Communication

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Ohio. The CSR will be the face of the practice, greeting clients, scheduling appointments, handling payments, and guiding pets and their owners to exam rooms.

The role requires excellent communication skills, the ability to explain services and fees, and a dedication to maintaining patient records and a clean, welcoming facility. Morning, evening, and weekend shifts are involved.