Pet Care & Client Experience Specialist

Westside Animal Clinic; Mill Street (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

FREE CE courses

Veterinary service discounts

Student loan support tools

Job summary

Westside Animal Clinic in Worcester, MA, seeks a Veterinary Client Service Representative. This full-time role involves interacting with clients, handling payments, scheduling, and maintaining records.

The ideal candidate is self-motivated with strong customer service skills and the ability to lift up to 50 pounds. Benefits include competitive pay, 401(k) matching, and mental health resources.

Qualifications

• 6 months of customer service experience required.
• Veterinary hospital experience preferred but not required.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Communicate with clients via phone, email, and in person.
• Utilize computer systems to maintain medical records.
• Process client payments and invoices.
• Schedule and confirm appointments.
• Dispense pharmaceuticals as needed.
• Perform other administrative duties.

Skills

Customer service experience

Communication

Computer literacy

Education

High School Diploma or equivalent

AAS or higher preferred

Job description

Westside Animal Clinic in Worcester, MA, seeks a Veterinary Client Service Representative. This full-time role involves interacting with clients, handling payments, scheduling, and maintaining records.

The ideal candidate is self-motivated with strong customer service skills and the ability to lift up to 50 pounds. Benefits include competitive pay, 401(k) matching, and mental health resources.