Customer Service Representative

98269 Animal Hospital of Hinesburg and Bristol Animal Hospital; Hinesburg (VT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

401(k) match

Student loan assistance

Career development

Job summary

Animal Hospital of Hinesburg is seeking a friendly Client Service Representative to be the first and last point of contact for clients. You will manage appointments, handle calls, and ensure smooth communication between clients and the medical team, using our practice management system.

In this fast-paced role, you'll greet clients, gather medical information, triage inquiries, process payments, and support daily operations.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Demonstrate empathy in all interactions while maintaining a calm and professional demeanor.
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care.
• Help maintain a clean, organized reception area and assist with daily practice operations as needed.
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Skills

Excellent communication

Customer service

Tech proficiency

Organizational skills

Healthcare experience

Education

High school diploma or equivalent work experience

Tools

Scheduling software

Job description

About us: For decades, Animal Hospital of Hinesburg has provided personalized medicine and built strong relationships with clients. Our team is dedicated to providing compassionate, supportive care and ensuring your pet's health and happiness.

Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. We have a collaborative team and often cross train our team members to work in different parts of the hospital. This can be a great entry point for people wanting to join the veterinary field.

Key Responsibilities

• Client Communication & Scheduling:
  • Answer calls and emails promptly with professional, friendly service
  • Schedule appointments based on client needs and veterinarian availability, including forward booking
  • Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
  • Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Client Relations & Service:
  • Greet clients warmly and ensure a positive experience throughout their visit
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Managing Patient Information & Technology:
  • Update client and patient records in our practice management system with accuracy and efficiency
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
  • Maintain organized records of client communications and appointments to streamline operations
• Support the Medical Team & Practice Operations:
  • Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Compensation: $17-$21/hr depending on experience

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

Here’s what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.