Patient and Customer Care Representative

GoodVets; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts on veterinary care

Job summary

GoodVets is seeking a Patient and Customer Care Representative to support both client experiences and clinical teams in a nationwide network of animal hospitals. You will assist with greeting clients, scheduling, triage calls, and care for hospitalized or boarding patients while ensuring documentation and infection-control standards are observed.

The role offers evenings and weekends with a patient-first, collaborative team culture, and opportunities to grow within the hospital environment.

Qualifications

• One or more years' experience in a veterinary support role.
• Availability to work evenings and weekends.
• Ability to provide patient care in emergency situations / high pressure.
• Comfort working in a fast-paced environment with multiple priorities.
• Exposure to Veterinary Practice Management Systems in previous roles.
• A positive, team-first attitude and a passion for creating a welcoming environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold‑standard care. We sit at the intersection of quality‑first medicine and people‑first culture, providing a supportive, growth‑minded environment for our teams—and unparalleled service for today's pet parents.

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold‑standard care. We sit at the intersection of quality‑first medicine and people‑first culture, providing a supportive, growth‑minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services – utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.

What You'll Do

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check‑in/check‑out, schedule appointments and follow‑ups, and triage multi‑line phone calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection‑control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Our Patient & Customer Care Representatives Have

• Availability to work evenings and weekends
• One or more years' experience in a veterinary support role
• Demonstrated ability to provide patient care in emergency situations/under high pressure
• Comfort working in a fast‑paced environment with multiple priorities
• Exposure to Veterinary Practice Management Systems in previous roles
• A positive, team‑first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long‑term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work‑life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small