Pet Care & Client Concierge — Flexible Evenings/Weekends

GoodVets; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts on veterinary care

Job summary

GoodVets is seeking a Patient and Customer Care Representative to support both client experiences and clinical teams in a nationwide network of animal hospitals. You will assist with greeting clients, scheduling, triage calls, and care for hospitalized or boarding patients while ensuring documentation and infection-control standards are observed.

The role offers evenings and weekends with a patient-first, collaborative team culture, and opportunities to grow within the hospital environment.

Qualifications

• One or more years' experience in a veterinary support role.
• Availability to work evenings and weekends.
• Ability to provide patient care in emergency situations / high pressure.
• Comfort working in a fast-paced environment with multiple priorities.
• Exposure to Veterinary Practice Management Systems in previous roles.
• A positive, team-first attitude and a passion for creating a welcoming environment.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Job description

GoodVets is seeking a Patient and Customer Care Representative to support both client experiences and clinical teams in a nationwide network of animal hospitals. You will assist with greeting clients, scheduling, triage calls, and care for hospitalized or boarding patients while ensuring documentation and infection-control standards are observed.

The role offers evenings and weekends with a patient-first, collaborative team culture, and opportunities to grow within the hospital environment.