Pet Care Client Advocate — Vet Office (Full-Time)

Heidt Vet; Lima (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health insurance

Paid time off

Job summary

AmeriVet in Lima, OH is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls and emails, and ensure smooth communication between clients and our veterinary staff.

You will use our practice management and billing systems to schedule, document patient information, process payments, and provide accurate post-visit instructions. A high school diploma and compassionate, organized approach are required.

Qualifications

• Experience in customer service, preferably in veterinary or healthcare settings.
• Strong communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment.
• Proficient with scheduling software and online communications.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send appointment reminders and follow-ups to keep clients informed.
• Greet clients and ensure a positive experience throughout their visit.
• Update client and patient records in the practice management system.
• Process billing transactions and payments.
• Provide post-visit instructions and assist with daily operations.

Skills

Customer service

Communication

Empathy

Organization

Technology

Education

High school diploma

Tools

Practice management system

Billing systems

Scheduling software

Job description

AmeriVet in Lima, OH is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls and emails, and ensure smooth communication between clients and our veterinary staff.

You will use our practice management and billing systems to schedule, document patient information, process payments, and provide accurate post-visit instructions. A high school diploma and compassionate, organized approach are required.