Pet Care Center Lead & Operations Manager

Destination Pet LLC; Santa Monica (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Full-Time Health Benefits

401K

Discounted Pet Insurance

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k match

Pet Care discounts

Generous PTO

Job summary

Destination Pet LLC is seeking an Assistant Manager for Rover Kennels Santa Monica to lead daily operations, supervise staff, and ensure top-notch customer service in a busy pet care facility.

You will oversee scheduling, training, and performance, while maintaining compliance with labor laws and company policies. The role requires flexibility for evenings, weekends, and holidays and offers full-time benefits and a competitive hourly wage.

Qualifications

• 1 year of management experience in hospitality, service, or retail preferred.
• Strong problem-solving, sound judgment, and confidentiality.
• Professional interaction with coworkers, clients, and the public.
• Proficiency in MS Office and database applications.
• Ability to multi-task with time management and meet deadlines.
• Excellent oral, writing, and analytical skills.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Delivers exceptional customer service and salesmanship.
• Collaborates with Support Staff (Operations, HR, Marketing, Facilities, Legal).
• Ensures cohesive pet care services and cross-training.
• Manages center staff under the General Manager; motivates, hires, trains, coaches, and terminates when needed.
• Ensures compliance with OSHA, EEOC, ADA, and fair labor practices.
• Schedules staff and manages payroll budgets.
• Monitors pet safety, security, and comfort.
• Provides customer service and resolves complaints.
• Maintains inventory and reorders supplies.
• Manages the computer system and center operations.
• Addresses maintenance needs in GM's absence; monitors financial reports.
• Supports marketing and community outreach.

Skills

Leadership

Customer service

Team motivation

Time management

Microsoft Office

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Destination Pet LLC is seeking an Assistant Manager for Rover Kennels Santa Monica to lead daily operations, supervise staff, and ensure top-notch customer service in a busy pet care facility.

You will oversee scheduling, training, and performance, while maintaining compliance with labor laws and company policies. The role requires flexibility for evenings, weekends, and holidays and offers full-time benefits and a competitive hourly wage.