Pet Care Center Assistant Manager — Lead & Inspire

Destination Pet; Minnesota; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

401k match

Pet care discounts

Generous PTO

Job summary

Destination Pet is seeking an Assistant Manager to help lead our Pampered Pooch Playground team. You will mentor staff, ensure outstanding customer service, and drive sales while managing day-to-day operations.

You will schedule shifts, ensure compliance with labor laws, monitor pet safety, and partner with leaders across departments. The role requires at least one year of management experience in hospitality or retail and a passion for animals.

Qualifications

• Associate or BS/BA is a plus.
• Minimum of 1 year management experience in hospitality, service and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensures the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

Microsoft Office

Education

Associate or BS/BA

Tools

Microsoft Office Suite

Database applications

Job description

Destination Pet is seeking an Assistant Manager to help lead our Pampered Pooch Playground team. You will mentor staff, ensure outstanding customer service, and drive sales while managing day-to-day operations.

You will schedule shifts, ensure compliance with labor laws, monitor pet safety, and partner with leaders across departments. The role requires at least one year of management experience in hospitality or retail and a passion for animals.