Pet Care Center Assistant Manager — Lead & Develop

Petco; Santa Monica (CA); On-site; USD 36,000 - 55,000; Full time

Job summary

Petco in Santa Monica, CA seeks an Assistant Manager to lead the sales floor, support the General Manager, and drive exceptional customer experiences. You will mentor partners, ensure animal safety, and uphold Petco’s standards every day.

You will be a visible leader on the floor, coaching staff, managing operations, and resolving escalated customer concerns with professionalism and care.

Qualifications

• 2+ years of retail experience including supervisory or management responsibilities.
• Ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills; proficient with POS systems and Microsoft Office.

Responsibilities

• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized store that reflects Petco’s brand and values.
• Assist with inventory control, merchandising execution, and promotional events.

Skills

Retail leadership

Team coaching

Customer service

Problem solving

Communication

Pet knowledge

POS systems

Tools

POS systems

Microsoft Office

Job description

Petco in Santa Monica, CA seeks an Assistant Manager to lead the sales floor, support the General Manager, and drive exceptional customer experiences. You will mentor partners, ensure animal safety, and uphold Petco’s standards every day.

You will be a visible leader on the floor, coaching staff, managing operations, and resolving escalated customer concerns with professionalism and care.