Pet Care Center General Manager – Lead & Grow

Jobtome; North Plainfield (NJ); On-site; USD 50,000 - 93,000; Full time

Job summary

Petco in the United States is seeking a General Manager to lead a high‑performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You will own the business, build engaged teams, drive profitable growth, ensure animal care standards, and represent Petco in the community through events and partnerships. This is a full‑time role requiring strategic oversight of sales, merchandising, operations, staffing, and loss prevention.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion health, safety, and humane care of all animals, ensuring Petco standards and policies are met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.
• Build and lead an inclusive, energized team that embodies the Petco brand and delivers service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships.

Skills

Retail management

People leadership

Communication

Financial acumen

Pet care passion

Education

High school diploma or GED

Petco leadership development programs (internal candidates)

Job description

Petco in the United States is seeking a General Manager to lead a high‑performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You will own the business, build engaged teams, drive profitable growth, ensure animal care standards, and represent Petco in the community through events and partnerships. This is a full‑time role requiring strategic oversight of sales, merchandising, operations, staffing, and loss prevention.