Pet Care Call Center Specialist — Scheduling & Support

Broadviewvet; Dover (NH); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with employer contributions

Employee pet care discounts

Job summary

Broadview Animal Hospital in Dover, NH, is seeking a full-time Call Center Representative. This role goes beyond answering phones, serving as the link between worried pet owners and the care their pets need. You’ll help clients with appointments, medical records, prescriptions, and insurance communications.

We value compassionate communication, organization, and teamwork in a fast-paced setting, and offer benefits to support work-life balance and career growth.

Qualifications

• High school diploma or GED is required.
• Minimum of two years of customer service experience.

Responsibilities

• Answer incoming client calls with professionalism and compassion.
• Schedule, reschedule, and coordinate appointments.
• Assist clients with questions regarding their pets and veterinary care.
• Process prescription refill requests.
• Coordinate medical records.
• Respond to client emails.
• Communicate with pet insurance companies.
• Collaborate closely with veterinarians and hospital staff.
• Problem-solve and help clients find the best solutions for their pets.

Skills

Customer service

Communication

Organized

Multitasking

Education

High school diploma or GED

Job description

Broadview Animal Hospital in Dover, NH, is seeking a full-time Call Center Representative. This role goes beyond answering phones, serving as the link between worried pet owners and the care their pets need. You’ll help clients with appointments, medical records, prescriptions, and insurance communications.

We value compassionate communication, organization, and teamwork in a fast-paced setting, and offer benefits to support work-life balance and career growth.