Veterinary Call Center Representative

Broadviewvet; Dover (NH); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with employer contributions

Employee pet care discounts

Job summary

Broadview Animal Hospital in Dover, NH, is seeking a full-time Call Center Representative. This role goes beyond answering phones, serving as the link between worried pet owners and the care their pets need. You’ll help clients with appointments, medical records, prescriptions, and insurance communications.

We value compassionate communication, organization, and teamwork in a fast-paced setting, and offer benefits to support work-life balance and career growth.

Qualifications

• High school diploma or GED is required.
• Minimum of two years of customer service experience.

Responsibilities

• Answer incoming client calls with professionalism and compassion.
• Schedule, reschedule, and coordinate appointments.
• Assist clients with questions regarding their pets and veterinary care.
• Process prescription refill requests.
• Coordinate medical records.
• Respond to client emails.
• Communicate with pet insurance companies.
• Collaborate closely with veterinarians and hospital staff.
• Problem-solve and help clients find the best solutions for their pets.

Skills

Customer service

Communication

Organized

Multitasking

Education

High school diploma or GED

Job description

Love Helping People? Love Animals? Join a Team That Makes a Difference Every Day.

Broadview Animal Hospital is growing, and we're looking for a Full-Time Call Center Representative to join our team in Dover, NH.

This is much more than just answering phones.

Our Call Center team serves as the connection between worried pet owners and the care their pets need. Whether you're helping a client navigate a medical concern, finding an appointment for a sick pet, coordinating medical records, processing prescription requests, or simply being a reassuring voice during a stressful moment, you'll play an essential role in delivering exceptional care and service.

If you thrive in a fast-paced environment, enjoy helping people, love animals, and take pride in providing outstanding customer service, we'd love to meet you.

Why Broadview?

For more than 40 years, Broadview Animal Hospital has provided compassionate, high-quality veterinary care throughout New Hampshire's Seacoast region. We are proudly AAHA-accredited, privately owned, and committed to creating a workplace built on teamwork, respect, growth, and support.

We believe exceptional patient care starts with exceptional people. That's why we invest in our employees and provide opportunities to learn, grow, and build long-term careers.

What Makes Us Different

• Supportive, team-oriented culture
• Opportunities for professional growth and advancement
• Flexible scheduling that supports work-life balance
• Privately owned and operated
• Established, respected reputation throughout the community
• Modern technology and progressive veterinary medicine

What You'll Do

• Answer incoming client calls with professionalism and compassion
• Schedule, reschedule, and coordinate appointments
• Assist clients with questions regarding their pets and veterinary care
• Process prescription refill requests
• Coordinate medical records
• Respond to client emails
• Communicate with pet insurance companies
• Collaborate closely with veterinarians and hospital staff
• Problem-solve and help clients find the best solutions for their pets

Required Qualifications

To be considered for this position, applicants must have:

• High school diploma or GED
• Minimum of two years of customer service experience

AND experience in at least one of the following:

• Veterinary hospital
• Medical or dental office or healthcare call center
• Doggy daycare, boarding kennel, or similar animal care environment

What We’re Looking For

• Compassionate and empathetic communicators
• Exceptional on the phone and passionate about customer service
• Highly organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Calm under pressure and solution-oriented
• Positive, dependable, and team focused

About Broadview Animal Hospital

Broadview Animal Hospital provides comprehensive veterinary care for dogs, cats, rabbits, ferrets, reptiles, and pocket pets. Our medical teams utilize advanced technology including:

• Cloud-based medical records
• Digital radiography
• Ultrasound
• Therapy laser
• Endoscopy
• Laparoscopy and arthroscopy
• In-house diagnostic laboratory

Benefits & Perks

• Competitive pay
• Paid time off
• Paid holidays
• Sick time
• Weekend shift differentials
• Medical, dental, and vision insurance
• Monthly health reimbursement allowance
• 401(k) with employer contributions
• Continuing education allowance
• Employee pet care discounts
• Uniform allowance
• Flexible scheduling
• And more

Ready to Join Our Team?

If you’re looking for a meaningful career where you can make a difference for both pets and the people who love them, we’d love to hear from you.