Pet Care Client Experience Specialist

150311 AVPM NH PC 3 (Multi - 7 Locations); Hanover (NH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Employee pet discounts

Growth opportunities

Job summary

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Client Service Representative to manage appointments, answer calls, process patient information, and support seamless communication between clients and our medical team.

You will use our practice management system, handle billing, and help schedule care while providing a welcoming experience for pets and their owners. Competitive benefits accompany the role.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and client-focused service.
• Prior customer service experience preferred in veterinary/healthcare.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and doctor availability.
• Update client records in the practice management system and process billing.
• Greet clients and pets to ensure a positive visit experience.
• Explain services and promotions and assist with online booking.

Skills

Customer service

Communication

Multi-tasking

Tech savvy

Education

High School Diploma

Tools

Scheduling Software

Job description

Hanover Veterinary Clinic in West Lebanon, NH is seeking a Client Service Representative to manage appointments, answer calls, process patient information, and support seamless communication between clients and our medical team.

You will use our practice management system, handle billing, and help schedule care while providing a welcoming experience for pets and their owners. Competitive benefits accompany the role.