Pet Adoptions Specialist — Build Safe, Lasting Matches

ADP, Inc.; Merriam (KS); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Mental health support

Disability insurance

Life insurance

Veterinary discounts

Paid holidays

Job summary

Great Plains SPCA in Merriam, KS is seeking an Adoptions Advisor to drive the adoption process end-to-end and deliver outstanding customer service. You will screen potential adopters, match pets to homes, and guide families through every step of the process.

The role requires a high school diploma, 1+ year of relevant experience, and willingness to work weekends. Familiarity with PetPoint is a plus, and bilingual applicants are preferred for effective community outreach.

Qualifications

• High school diploma or GED required.
• 1+ year of related sales and customer service experience in a fast-paced environment.
• Familiarity with computer programs such as Internet, MS Office, and PetPoint.
• Knowledge and work-related experience with animals.

Responsibilities

• Drive results and movement of animals through the adoption process.
• Ensure safe and successful adoptions with excellent customer service and matchmaking.
• Uphold a culture of high-quality customer service for all patrons.
• Ask appropriate questions and gather information during the adoption screening process.
• Manage the adoption process from start to finish, including paperwork.
• De-escalate conflicts and maintain calm in stressful situations.
• Communicate GPSPCA services and programs positively to the public.
• Maintain knowledge of adoptable animals to place them in homes.
• Support interdepartmental communication and processes.
• Monitor animal health and behavior and report concerns as needed.

Skills

Customer service

Sales experience

Communication skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

PetPoint

Job description

Great Plains SPCA in Merriam, KS is seeking an Adoptions Advisor to drive the adoption process end-to-end and deliver outstanding customer service. You will screen potential adopters, match pets to homes, and guide families through every step of the process.

The role requires a high school diploma, 1+ year of relevant experience, and willingness to work weekends. Familiarity with PetPoint is a plus, and bilingual applicants are preferred for effective community outreach.