Pet Adoptions Program Manager

Child Care Aware; Richmond (VA); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid time off

Short Term Disability

Simple IRA with 3% Match

Continuing Education allowance

Job summary

Richmond Animal League in Richmond, VA is seeking an Adoptions Manager to lead the cat and dog adoption program and supervise the adoption team. You will develop efficient, welcoming processes grounded in open adoptions, reduce barriers to placement, and support lasting success for animals and adopters.

Collaborate with medical, animal care, and foster teams, maintain accurate records, monitor metrics, and manage training, budgets, and volunteer engagement to ensure a compassionate, compliant

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience and one year of staff supervisory experience.
• Working knowledge of animal health, behavior, humane handling, and adoption counseling.
• Ability to develop procedures, organize workflows, prioritize competing needs, and use program data to guide decisions.
• Strong written and verbal communication skills and the ability to work respectfully with people of varied backgrounds.
• Proficiency with email, documents, spreadsheets, and database systems.
• Valid driver's license and eligibility to drive RAL vehicles under organizational and insurance requirements.
• Complete Fear Free Sheltering training within the first 60 days of employment.

Responsibilities

• Oversee daily adoption operations, including inquiries, appointments, meet-and-greets, adoption counseling, agreements, and placement of animals in shelter and foster care.
• Ensure adopters receive accurate and transparent medical and behavioral information, practical care guidance, and available support resources.
• Supervise, coach, and evaluate Senior Adoption Coordinators and Adoption Coordinators.
• Provide role-specific training and daily guidance to adoption volunteers.
• Collaborate with medical, animal care, and foster teams to confirm adoption readiness and support efficient animal flow.
• Maintain adoption policies, workflows, forms, and training materials.
• Lead adoption‑related customer issue resolution and coordinate returns and rehoming inquiries.
• Develop post‑adoption follow‑up and support processes with relevant departments.
• Plan adoption promotions and events with Development and other teams.
• Maintain PetPoint records, adoption documentation, payment handling, and daily reconciliation.

Skills

Customer service

Staff supervision

Communication

Data-driven decisions

Email proficiency

Office software

Education

High school diploma or equivalent

Tools

PetPoint

PetBridge

Job description

Richmond Animal League in Richmond, VA is seeking an Adoptions Manager to lead the cat and dog adoption program and supervise the adoption team. You will develop efficient, welcoming processes grounded in open adoptions, reduce barriers to placement, and support lasting success for animals and adopters.

Collaborate with medical, animal care, and foster teams, maintain accurate records, monitor metrics, and manage training, budgets, and volunteer engagement to ensure a compassionate, compliant