Pet Adoption Counselor

Louisiana SPCA; New Orleans (LA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401K match

PTO & holidays

PSLF assistance

Job summary

Louisiana SPCA is seeking an Adoption Associate to guide adopters through thoughtful matchmaking and to support foster and rescue placements. You will deliver an exceptional client experience, turning adoptions into lifelong relationships between pets and families.

This role is often the public face of the organization and requires empathy, strong communication, and accurate documentation to ensure positive outcomes for every animal.

Qualifications

• High school diploma or equivalent required.
• Some college or a bachelor's degree preferred.
• Must pass a criminal background check and pre-employment substance screening.
• Valid Louisiana driver's license or ability to obtain one.

Responsibilities

• Guides adopters through matchmaking to find ideal pets for their households and lifestyle.
• Educates adopters on pet care, spay/neuter, and post-adoption resources; follows up to prevent returns.
• Completes adoption paperwork, contracts, and data entry accurately and timely.
• Assist in recruiting and coordinating foster caregivers and rescue placements.
• Provide exceptional customer service in person, over the phone, and via email with empathy and priority.
• Balances end-of-day revenue and ensures deposits are correctly posted.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Conflict mediation

Team collaboration

Education

High school diploma or equivalent

Some college or bachelor's preferred

Tools

Microsoft Office

Job description

Louisiana SPCA is seeking an Adoption Associate to guide adopters through thoughtful matchmaking and to support foster and rescue placements. You will deliver an exceptional client experience, turning adoptions into lifelong relationships between pets and families.

This role is often the public face of the organization and requires empathy, strong communication, and accurate documentation to ensure positive outcomes for every animal.