Pet Adoption Advocate: Welcoming, Matchmaking, Education

Animal Defense League of Texas - San Antonio; San Antonio (TX); Presencial; USD 34.000 - 42.000; Jornada completa

Descripción de la vacante

The Animal Defense League of Texas - San Antonio is seeking an Adoption Counselor to be the first and last contact in a visitor’s adoption journey. You will greet visitors, review adoption forms and medical histories, and educate adopters on pet needs and local resources.

You will input data into our shelter database, manage the POS, assist with merchandise and events, and respond to inquiries with compassion and professionalism.

Formación

• Must have basic knowledge of companion animal care and behavior.
• Excellent customer service skills; experience with the public preferred.
• Excellent verbal and written communication skills.
• Self-directed and able to make decisions.
• Organized, detail-oriented with strong time management.
• Computer skills required; HS diploma and valid driver’s license.
• Bilingual Spanish preferred but not required.

Responsabilidades

• Greet and engage visitors entering the facility.
• Review adoption forms, animal medical history, and educational resources with adopters.
• Engage with adopters in a welcoming manner; embody the Adoptions Welcome mindset.
• Request donations at time of adoption to meet organizational goals.
• Input adopter information into shelter database.
• Manage POS system including payments and records.
• Collaborate with staff and volunteers in a friendly, professional manner.
• Assist with merchandise restocking and inventory management.
• Respond to in-person, phone, and email inquiries.
• Matchmake pets and visitors based on needs or preferences.
• Update animal bios and photos when needed.
• Handle receptionist duties; answer calls and return messages.
• Attend offsite events with Community Outreach Coordinator as needed.
• Other duties as assigned to support the organization.

Conocimientos

Customer Service

Communication

Time Management

Organization

Computer Skills

Self-directed

Driver's License

Bilingual (Spanish) preferred

Educación

High school diploma

Herramientas

Shelter database

POS system

Descripción del empleo

The Animal Defense League of Texas - San Antonio is seeking an Adoption Counselor to be the first and last contact in a visitor’s adoption journey. You will greet visitors, review adoption forms and medical histories, and educate adopters on pet needs and local resources.

You will input data into our shelter database, manage the POS, assist with merchandise and events, and respond to inquiries with compassion and professionalism.