Field Service Manager - Lead Teams & Customer Excellence

HomeTeam Pest Defense; Tucson (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical, dental, vision

Company life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition

Friendly work environment

Professional growth

Job summary

HomeTeam Pest Defense is seeking a capable operations supervisor to manage service staff and routes, ensure revenue targets, and uphold service quality. The role emphasizes coaching, training, and compliance with licensing requirements, with opportunities for growth within the company.

The position requires supervision experience, strong organizational skills, and a commitment to delivering excellent customer service in a fast-paced pest control environment.

Qualifications

• High school diploma or GED; college degree preferred.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize service routes to improve density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies, and materials required for service work.
• Coordinate training and licensing of new and existing staff.
• Maintain truck inventory records and inspections.
• Supervise and manage personnel effectively and efficiently.

Skills

Sales experience

Marketing experience

Staff supervision

Office administration

Education

College degree preferred

Job description

HomeTeam Pest Defense is seeking a capable operations supervisor to manage service staff and routes, ensure revenue targets, and uphold service quality. The role emphasizes coaching, training, and compliance with licensing requirements, with opportunities for growth within the company.

The position requires supervision experience, strong organizational skills, and a commitment to delivering excellent customer service in a fast-paced pest control environment.