Personal Trust Service Manager

First Hawaiian Bank; Honolulu (HI); On-site; USD 62,000 - 95,000; Full time

Job summary

First Hawaiian Bank in Hawaii seeks a Service Manager to lead the Personal Trust team, overseeing Service Officers, Service Representatives and Service Specialists who support line relationship managers in the division.

You will ensure that account servicing requests are fulfilled quickly and accurately while fostering strong teamwork, Quality control, and service excellence to enhance client trust.

Qualifications

• Bachelor’s degree in business, communications, finance, or related field, or equivalent work experience.
• Experience in the financial industry and/or personnel management is preferred.
• Analytical, interpersonal, and leadership skills are essential.
• 5 years of work experience in a business environment managing personnel.

Responsibilities

• Oversee a team of Service Officers, Service Representatives and Service Specialists providing direct support to line relationship managers in the Personal Trust Division.
• Ensure that account servicing requests are fulfilled quickly and accurately.

Skills

Analytical

Interpersonal

Leadership

Education

Bachelor’s degree in business, communications, finance, or related field, or equivalent work experience

Job description

Job Description

First Hawaiian Bank is seeking a Service Manager to join the Personal Trust team. In this role, you will oversee a team of Service Officers, Service Representatives and Service Specialists providing direct support to line relationship managers in the Personal Trust Division. You will also ensure that account servicing requests are fulfilled quickly and accurately.

First Hawaiian Bank is seeking a Service Manager to join the Personal Trust team. In this role, you will oversee a team of Service Officers, Service Representatives and Service Specialists providing direct support to line relationship managers in the Personal Trust Division. You will also ensure that account servicing requests are fulfilled quickly and accurately.

The salary range for this role is $62,000-$95,000/year, commensurate with experience.

Responsibilities

In this role, you will oversee a team of Service Officers, Service Representatives and Service Specialists providing direct support to line relationship managers in the Personal Trust Division. You will also ensure that account servicing requests are fulfilled quickly and accurately.

Qualifications

The Ideal Candidate Will Have:

• Bachelor’s degree in business, communications, finance, or related field, or equivalent work experience.
• Experience in the financial industry and/or personnel management is preferred
• Analytical, interpersonal, and leaderships skills are essential.
• 5 years of work experience in a business environment managing personnel.