Personal Training Operations Director

Gold's Gym; California (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Personal Training Operations Director to elevate the operational excellence of their Personal Training department. This pivotal leadership role demands a results-driven individual with extensive fitness industry experience, capable of ensuring high-quality training services and a superior member experience across multiple locations. You will collaborate with senior leadership to implement innovative strategies that drive growth and performance while fostering a culture of teamwork and accountability. If you are passionate about fitness and leadership, this opportunity is your chance to make a significant impact.

Benefits

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Qualifications

• 3+ years in a General Manager role or higher in the fitness industry.
• Experience in managing operations in a multi-unit business.

Responsibilities

• Oversee operational aspects of the Personal Training department.
• Ensure consistency in service delivery and client experience.
• Lead and coach Personal Training Managers and staff.

Skills

Leadership

Operational Management

Fitness Industry Knowledge

P&L Management

Team Building

Education

Bachelor’s Degree

MBA or relevant industry experience

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Gold’s Gym SoCal is seeking a dynamic and results-driven Personal Training Operations Director to oversee the operational excellence of the Personal Training department across all locations. This high-impact leadership role is responsible for ensuring smooth execution of all training services, coaching best practices, staffing, compliance, and the overall member experience. This role will work in close partnership with the Personal Training Sales Director and VP of Fitness to implement initiatives that drive department growth, consistency, and performance.

What’s in it for you?

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Retirement savings plan
• Employee discounts on gym memberships and personal training services
• Opportunities for professional development and career advancement

The Personal Training Operations Director will have the following responsibilities:

• Oversee all operational aspects of the Personal Training department across all company locations.
• Ensure consistency in service delivery, coaching standards, and client experience.
• Partner with the VP of Fitness to align operational strategy with company goals and member expectations.
• Work closely with the Personal Training Sales Director to support revenue-driving activities operationally.
• Lead, coach, and support Personal Training Managers and staff in delivering high-quality training services.
• Establish and execute a cadence of daily, weekly, and monthly follow-ups to maintain alignment, execution, and accountability.
• Analyze operational gaps, identify root causes of underperformance, and develop clear action plans to address them.
• Foster teamwork, communication, and camaraderie between all locations to promote a strong, unified culture.
• Oversee compliance with safety protocols, company policies, and certification requirements.
• Support hiring, onboarding, scheduling, and retention of top-tier personal training talent.
• Monitor key metrics related to client sessions, trainer utilization, and member satisfaction.
• Create and uphold a culture rooted in professionalism, accountability, and continuous improvement.

Requirements:

• MUST HAVE FITNESS EXPERIENCE – GENERAL MANAGER ROLE OR HIGHER IN THE FITNESS DEPARTMENT FOR AT LEAST 3 YEARS
• Minimum of 3–5 years' experience managing or consulting in a multi-unit, full-service business, preferably in the fitness industry
• Proven track record of success in managing operations and staff in a high-performance environment
• Proficient in managing a P&L in a related industry
• Experience in developing and executing scalable, innovative operational strategies
• Strong leadership skills with experience managing diverse and senior teams
• Passionate and knowledgeable about the fitness industry
• Comprehensive understanding of the Personal Training business and client service standards
• Bachelor’s Degree required; MBA or relevant industry experience preferred
• References required with all resumes

This role requires the ability to move and lift up to 35 lbs. Standing for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.

ASK YOURSELF IF YOU HAVE WHAT IT TAKES… COME BE A PART OF THE FAMILY LEGACY TODAY!

We Celebrate Everyone!
Gold’s Gym SoCal and all its affiliated clubs are equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.