Personal Shopper Lead, Club & Ecommerce

Sam's Club; Gilbert (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (PTO)

Live Better U education benefits

Employee discounts

Job summary

Sam's Club in Gilbert, AZ seeks a supervisor to assist management in directing store associates and coordinating daily tasks. You will oversee ecommerce programs like Club Pickup, handle customer feedback, and ensure safety and policy compliance.

The role includes training and supporting staff, maintaining product presentation, and ensuring accurate order fulfillment at the pickup location. You will work closely with leadership to optimize operations and member satisfaction.

Qualifications

• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates and assigning duties.
• Provide direction and feedback on member service approaches to resolve issues.
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and audit online customer feedback.
• Ensure safety and compliance with company policies and procedures.
• Train associates and provide resources to meet store needs and coverage at pickup locations.
• Maintain sales floor and merchandise presentation and sign pricing per policy.

Skills

Customer service

Team supervision

Safety compliance

Training

Coaching

E-commerce operations

Tools

Club Pickup processes

Open Door Policy

Job description

Sam's Club in Gilbert, AZ seeks a supervisor to assist management in directing store associates and coordinating daily tasks. You will oversee ecommerce programs like Club Pickup, handle customer feedback, and ensure safety and policy compliance.

The role includes training and supporting staff, maintaining product presentation, and ensuring accurate order fulfillment at the pickup location. You will work closely with leadership to optimize operations and member satisfaction.