Personal Shopper Lead - Club Pickup & Team Coach

Walmart Distribution Center; Gilbert (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Live Better U benefits

Sam's Club Membership

Job summary

Sam's Club in Gilbert, AZ is seeking a full-time associate to supervise club operations, focus on member service, and support ecommerce programs like Club Pickup and Ship From Club.

The role involves maintaining safety, coaching team members, and ensuring accurate order fulfillment while upholding Walmart's standards and policies. Competitive hourly pay with benefits and growth potential are highlighted.

Qualifications

• Supervise associates and assign duties to meet store goals.
• Provide guidance on member service approaches and techniques.
• Train associates on processes and procedures to ensure compliance and quality.

Responsibilities

• Oversee ecommerce programs (Club Pickup, Ship From Club) and ensure orders are fulfilled.
• Audit customer feedback and resolve complaints; escalate unresolved issues to management.
• Monitor KPIs and performance; adjust staffing to meet pickup demand and service goals.
• Maintain safety and compliance by conducting safety checks and reporting hazards.
• Support the Open Door Policy and participate in recruiting, scheduling and coaching.

Skills

Customer service

Team leadership

Communication

Training

Safety awareness

Tools

Forklift operation

Job description

Sam's Club in Gilbert, AZ is seeking a full-time associate to supervise club operations, focus on member service, and support ecommerce programs like Club Pickup and Ship From Club.

The role involves maintaining safety, coaching team members, and ensuring accurate order fulfillment while upholding Walmart's standards and policies. Competitive hourly pay with benefits and growth potential are highlighted.