Personal Shopper Lead: Elevate Ecommerce & Club Pickup

Sam's Club; Pearland (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Job summary

Sam's Club in Pearland, TX is seeking a hands-on supervisor to lead associates in club operations, oversee Club Pickup and ecommerce programs, and maintain high standards of member service. The role emphasizes safety, policy compliance, and proactive problem solving.

You will train staff, monitor KPIs, resolve customer issues, and help drive efficient store performance while upholding Walmart values and a customer-first mindset.

Qualifications

• Responsible for supervising associates and guiding customer service to resolve member issues according to company guidelines.
• Oversees ecommerce programs (Club Pick Up, Ship From Club) and monitors customer feedback.
• Trains and supports associates, ensuring proper coverage for Club Pickup locations.

Responsibilities

• Supervise associates in assigned area; assign duties and provide feedback.
• Audit orders, ensure items are fulfilled correctly and equipment is ready.
• Monitor KPIs, identify gaps, and implement process improvements for pickup operations.
• Ensure safety and compliance with Open Door Policy and company standards.

Skills

Supervision

Customer Service

Ecommerce Ops

Training & Coaching

Tools

Club Pickup Ops

Forklift safety

Job description

Sam's Club in Pearland, TX is seeking a hands-on supervisor to lead associates in club operations, oversee Club Pickup and ecommerce programs, and maintain high standards of member service. The role emphasizes safety, policy compliance, and proactive problem solving.

You will train staff, monitor KPIs, resolve customer issues, and help drive efficient store performance while upholding Walmart values and a customer-first mindset.