Personal Production Assistant

Huntington National Bank; Nitro (WV); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Huntington National Bank is seeking a Personal Production Assistant to provide administrative support for the mortgage retail sales department. You will handle day-to-day client interactions, documentation, and coordination with loan officers to ensure smooth loan processing.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment. Office-based position with potential flexible arrangements; candidate must be legally eligible to work

Qualifications

• High school diploma or GED is required.
• Excellent written and verbal communication skills.
• PC and Internet proficiency.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide Simply the Best customer service at all times.
• Support mortgage retail sales by assisting high-producing loan officers.
• Manage day-to-day interactions between clients and Huntington, including documentation and relationship maintenance.
• Build rapport with clients and internal partners.
• Assist with loan applications data entry, phones, and filing.
• Resolve complex service issues and research discrepancies.
• Cross-sell Huntington products and services.
• Prepare documentation for meetings and underwriting.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

PC literacy

Education

High school diploma or GED

Job description

Summary: The Personal Production Assistant position provides administrative support for a sales function or one or more MLOs and is responsible for the day to day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship. Responsible for identifying, researching, analyzing and resolving complex problems with accounts. Makes routine decisions in the absence of an officer. Advises and counsels clients on bank products and services. Assists the sales function or an MLO by processing and maintaining accurate and complete documentation. Compiles information from a variety of sources to prepare various reports. Responsible for file setup, ordering titles and appraisals, analyzing appraisals and title review. Prepares files for underwriting/validation. Validates and sends files to Corporate Underwriting. Responsible for closing loans and for compliance of loan file. Files must be handled in accordance with established Huntington and investor guidelines. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required.

Description

Duties & Responsibilities

• The Personal Production Assistant position provides "Simply the Best" customer service at all times.
• Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers.
• Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship.
• Builds a warm and effective rapport with clients and Huntington's internal partners.
• Services customers by providing detailed information on specific accounts.
• Duties include typing, data entry of loan applications, answering phones and filing.
• Researches and resolves complex problems regarding service activities and operational issues.
• Cross-sells bank products and services.
• Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
• Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

Preferred Qualifications

• Mortgage processing experience preferred
• Referral experience that includes providing related product and service options to customers.
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor.
• PC and Internet proficiency
• Strong organizational skills with attention to detail
• Ability to multi-task and work in a fast paced environment

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.