Personal Lines Underwriting Manager

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking an Underwriting Manager for Personal Lines.

This is a full-time, exempt role that can be hybrid or remote, with responsibility for supervising underwriting staff to drive profitable growth and effective risk selection. In this role you will approve complex inquiries, maintain agency relationships, monitor pricing and service, and ensure adherence to underwriting policies.

Qualifications

• Bachelor’s degree with 3 to 6 years underwriting experience.
• Prior supervisory or team lead experience preferred.
• Strong people management and communication skills.

Responsibilities

• Supervise personal lines underwriting staff to drive growth and profitability.
• Ensure timely decisions, proper risk selection, pricing, and monitoring.
• Build and maintain agency relationships.
• Approve complex underwriting inquiries beyond staff authority.
• Collaborate with field marketing to resolve agency-company issues.
• Oversee customer inquiries and complaints.
• Demonstrate negotiation skills with internal and external customers.
• Ensure adherence to underwriting policies and procedures.
• Coordinate resources across PL Underwriting to meet objectives.
• Develop team members and communicate goals.
• Participate in audits and quality reviews; implement best practices.
• Identify issues and communicate timely.
• Motivate team and lead projects.
• Perform other duties as assigned.

Skills

Underwriting knowledge

Leadership

Communication

Education

Bachelor's degree

Job description

Our Personal Lines Underwriting team is currently seeking a Underwriting Manager.

This is a full time, exempt role. This role open to hybrid or remote.

POSITION OVERVIEW

Under limited supervision and with significant independent judgment, supervises and coordinates the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business.

IN THIS ROLE YOU WILL:

• Ensures the profitability and growth of personal lines business, including:
• Supervises the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business.
• Works with staff to build and maintain agency relationships
• Reviews complex underwriting inquiries and reviews and approves risks beyond the authority of staff.
• Works collaboratively with the field marketing function to facilitate the resolution of service and other issues between the agency and the company. Attend weekly/monthly calls with field and senior leadership.
• Oversees the handling of customer inquiries and complaints.
• Demonstrates strong negotiation skills with internal and external customers
• Ensures adherence to underwriting policies, guidelines and procedures.
• Collaborates with peers to assess the demand and ensure proper alignment of resources across PL Underwriting to successfully meet department performance objectives.
• Recommends and communicates goals. Develops underwriting team members to ensure the achievement of required results.
• Develops, recommends and implements risk management plans and procedures locally and assists in implementation/recommendations countrywide.
• Prepares and/or reviews performance appraisals. Conducts performance review meetings and may recommend and/or implement employment actions.
• Participates in quality review and corporate audits; translates and implements best practices to build strong underwriting acumen.
• Identifies key issues and communicate to the proper audience in an appropriate and timely manner.
• May serve as a contributing member or leader of project team(s), coordinating resources to ensure achievement of project goals.
• Responsible for motivating team members to support initiatives and projects.
• Performs other duties as assigned.

KEY MEASURES OF SUCCESS:

• Provides feedback to improve department performance through introducing new ideas, processes and workflows
• Promotes a collaborative team environment that supports customer service excellence in conjunction with solid risk management
• Achieve service, production and quality goals for all underwriting transactions
• Maintain understanding of state strategies and align actions to achieve state goals
• Have a profitable growth mindset, able to manage assigned portfolio to ensure we have an appropriate business mix and maintaining a profitable book of business that aligns with the organization’s goals.
• Consistently review production results, while being creative and disciplined in identifying potential efficiencies in workflows and processes.
• Hire and develop talent while encouraging and cultivating a growth mindset environment for your team

WHAT YOU NEED TO APPLY:

• Bachelor’s degree with 3 to 6 years underwriting experience. Prior supervisory or team lead experience preferred.
• Able to understand and articulate Personal Lines underwriting in a way that drives and achieves team(s) results. Possess advanced risk management knowledge combined with the ability to teach others.
• Strong people management skills, effective at coaching and supporting their team’s professional development. Serves as a role model in building effective relationships.
• Excellent communicator; communicates frequently in a clear, concise manner
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
• Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Anticipates needs of the customer and takes a proactive approach to ensure they are met.
• Able to multi-task and reprioritize; Able to maintain focus and accountability in ambiguous situations.
• Must work independently and make decisions that affect the workflow, staffing and day to day operations of the area.

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