Personal Lines Underwriting Manager

The Hanover Insurance Group; Detroit (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Hanover Insurance Group in Detroit region seeks an experienced Underwriting Manager for Personal Lines to lead a team of underwriters, drive profitable growth, and ensure adherence to policies. Hybrid work model, full-time exempt role with responsibilities spanning risk selection, pricing, agency relationships, and performance coaching.

You will partner with field marketing and senior leadership, review complex risks, mentor staff, and implement risk management plans.

Qualifications

• Bachelor’s degree with underwriting leadership experience.
• Proven ability to supervise underwriting teams and drive profitability.
• Strong negotiation and relationship-management skills.

Responsibilities

• Supervise and coordinate personal lines underwriting staff to facilitate growth and profitability.
• Ensure timely decision making, proper risk selection, pricing, and monitoring of business.
• Build and maintain strong agency relationships and collaborate with field marketing.
• Review complex underwriting inquiries and approve risks beyond staff authority.
• Lead performance reviews and develop team members to achieve results.
• Participate in audits, share best practices, and drive process improvements.

Skills

Underwriting leadership

Team supervision

Negotiation

Agency relations

Policy adherence

Quality reviews

Education

Bachelor's degree

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines Underwriting team is currently seeking a Underwriting Manager in our Worcester, MA or Howell, MI location.

This is a full time, exempt role. This role is a hybrid opportunity.

Position Overview

Under limited supervision and with significant independent judgment, supervises and coordinates the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business.

IN THIS ROLE YOU WILL:

• Ensures the profitability and growth of personal lines business, including:
• Supervises the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business.
• Works with staff to build and maintain agency relationships
• Reviews complex underwriting inquiries and reviews and approves risks beyond the authority of staff.
• Works collaboratively with the field marketing function to facilitate the resolution of service and other issues between the agency and the company. Attend weekly/monthly calls with field and senior leadership.
• Oversees the handling of customer inquiries and complaints.
• Demonstrates strong negotiation skills with internal and external customers
• Ensures adherence to underwriting policies, guidelines and procedures.
• Collaborates with peers to assess the demand and ensure proper alignment of resources across PL Underwriting to successfully meet department performance objectives.
• Recommends and communicates goals. Develops underwriting team members to ensure the achievement of required results.
• Develops, recommends and implements risk management plans and procedures locally and assists in implementation/recommendations countrywide.
• Prepares and/or reviews performance appraisals. Conducts performance review meetings and may recommend and/or implement employment actions.
• Participates in quality review and corporate audits; translates and implements best practices to build strong underwriting acumen.
• Identifies key issues and communicate to the proper audience in an appropriate and timely manner.
• May serve as a contributing member or leader of project team(s), coordinating resources to ensure achievement of project goals.
• Responsible for motivating team members to support initiatives and projects.
• Performs other duties as assigned.

KEY MEASURES OF SUCCESS:

• Provides feedback to improve department performance through introducing new ideas, processes and workflows
• Promotes a collaborative team environment that supports customer service excellence in conjunction with solid risk management
• Achieve service, production and quality goals for all underwriting transactions
• Maintain understanding of state strategies and align actions to achieve state goals
• Have a profitable growth mindset, able to manage assigned portfolio to ensure we have an appropriate business mix and maintaining a profitable book of business that aligns with the organization’s goals.
• Consistently review production results, while being creative and disciplined in identifying potential efficiencies in workflows and processes.
• Hire and develop talent while encouraging and cultivating a growth mindset environment for your team

WHAT YOU NEED TO APPLY:

• Bachelor’s degree with 3 to 6 years underwriting experience. Prior supervisory or team lead experience preferred.
• Able to understand and articulate Personal Lines underwriting in a way