Personal Lines Client Executive

Highstreet Insurance Services; Hanover (York County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Hands on Training

Retirement Plan

Job summary

Highstreet Insurance Services is seeking a thoughtful Personal Lines Client Executive to join our local team in Hanover, PA. You will manage renewals, advise on coverage gaps, and deepen client relationships to protect homes, vehicles, and assets.

Join a community-focused agency where your expertise is respected, and your contributions directly impact neighbors and policyholders through clear communication and proactive service.

Qualifications

• Active PA Property & Casualty Insurance License.
• 3+ years of personal insurance portfolio management.
• Experience with agency management systems.
• Proficient in Microsoft Office and digital document management.
• Ability to clearly explain insurance concepts.
• Independent agency experience is a plus.

Responsibilities

• Serve as the primary contact for personal lines clients, handling renewals and changes.
• Review policies to identify gaps and suggest improvements.
• Work with carrier partners to secure competitive rates and coverage terms.
• Document client interactions and maintain up-to-date records.
• Provide guidance during claims, keeping clients informed during stressful periods.
• Foster a collaborative office culture by sharing knowledge.

Skills

Property & Casualty License

Personal lines portfolio management

Insurance concepts communication

Independent agency experience

Policy gap analysis

Client relationship management

Tools

Agency management system

Microsoft Office

Digital document management

Job description

Job Description

At Highstreet Insurance Services, we believe that insurance is about more than just policies—it is about the people we protect. We are currently looking for a thoughtful and detail-oriented Personal Lines Client Executive to join our local team. In this role, you will become the go-to expert for our clients, guiding them through life's transitions by ensuring their homes, vehicles, and assets are properly covered. You won't just be processing paperwork; you will be building relationships and providing peace of mind to neighbors and community members. We provide a space where your expertise is respected and your contributions directly impact the lives of those we serve.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Evenings Off
• Hands on Training
• Retirement Plan

Responsibilities

• Act as the primary point of contact for our personal lines clients, managing their renewals, policy changes, and coverage inquiries.
• Review existing policies to identify gaps and suggest meaningful improvements to better protect our clients.
• Collaborate with our carrier partners to secure competitive rates and the best coverage terms for our policyholders.
• Document all client interactions thoroughly, ensuring our records reflect the most up-to-date and accurate information.
• Provide guidance during the claims process, helping clients feel supported and informed during stressful situations.
• Contribute to a positive, collaborative office culture by sharing knowledge and assisting colleagues with complex policy questions.

Requirements

• Active Pennsylvania Property & Casualty Insurance License.
• Three or more years of experience managing personal insurance portfolios.
• Expertise using agency management systems to maintain accurate client records.
• Strong comfort level with Microsoft Office Suite and digital document management.
• Ability to articulate complex insurance concepts clearly and helpfully.
• Prior experience in an independent agency setting is a significant advantage.