Personal Lines P&C Call Center Leader

safepointinsurance; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K Plan

Health Insurance

PTO

Parental Leave

Disability Insurance

HSA

FSA

Identity Theft Protection

Job summary

Safepoint Insurance in Florida is seeking a Supervising Customer Service leader to direct a team of Customer Service Representatives in a call center setting. The role requires strong leadership, licensing proficiency, and a focus on process improvements that drive customer satisfaction.

You will recruit, train, and mentor staff, collaborate with Technology and Marketing, and establish productivity and quality metrics while ensuring regulatory licensing requirements across states.

Qualifications

• 5-7 years of experience in property and casualty insurance.
• 2-3 years of experience as a Supervisor in a call center environment.
• State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills
• Advanced computer skills and strong systems knowledge

Responsibilities

• Directly involved in the recruitment of the Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the work flow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned

Skills

Leadership

Call center supervision

Recruitment

Training development

Communication

Licensing 440

Underwriting analytics

Computer skills

Education

College degree

Tools

CRM systems

MS Office

Job description

Safepoint Insurance in Florida is seeking a Supervising Customer Service leader to direct a team of Customer Service Representatives in a call center setting. The role requires strong leadership, licensing proficiency, and a focus on process improvements that drive customer satisfaction.

You will recruit, train, and mentor staff, collaborate with Technology and Marketing, and establish productivity and quality metrics while ensuring regulatory licensing requirements across states.