Personal Lines P&C Call Center Supervisor

safepointinsurance; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K Plan

Health Insurance

PTO

Parental Leave

Disability Insurance

HSA

FSA

Identity Theft Protection

Job summary

Safepoint Insurance in Florida is seeking a Supervising Customer Service leader to direct a team of Customer Service Representatives in a call center setting. The role requires strong leadership, licensing proficiency, and a focus on process improvements that drive customer satisfaction.

You will recruit, train, and mentor staff, collaborate with Technology and Marketing, and establish productivity and quality metrics while ensuring regulatory licensing requirements across states.

Qualifications

• 5-7 years of experience in property and casualty insurance.
• 2-3 years of experience as a Supervisor in a call center environment.
• State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills
• Advanced computer skills and strong systems knowledge

Responsibilities

• Directly involved in the recruitment of the Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the work flow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned

Skills

Leadership

Call center supervision

Recruitment

Training development

Communication

Licensing 440

Underwriting analytics

Computer skills

Education

College degree

Tools

CRM systems

MS Office

Job description

Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Duties and responsibilities

• Directly involved in the recruitment of the Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the work flow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned

Essential Functions

• Ability to communicate clearly verbally and in writing
• Ability to supervise and provide guidance to Customer Service Representatives and direct reports
• Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US
• Ability to think critically, assess risk, and make informed decisions
• Ability to commit to attendance schedule on-site

Qualifications

• 5-7 years of experience in property and casualty insurance.
• 2-3 years of experience as a Supervisor in a call center environment
• State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills
• Advanced computer skills and strong systems knowledge
• College degree preferred

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.

Compensation and Benefits

• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• 15 Paid Time-Off Days
• 3 Discretionary Days
• 5 Parental Leave Days
• 5 Jury Duty Days
• 5 Bereavement Days
• 8 Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premium)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

Safepoint MGA participates in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.