Personal Lines Ops Associate - Flexible & Customer-Driven

Arbella Insurance Group; Quincy (MA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

On-site gym and fitness classes

On-site nurse and wellness resources

Full-service cafeterias

Free shuttle to Quincy Adams T Station

Tuition assistance

Volunteer opportunities

Job summary

Arbella Insurance Group in Massachusetts (Quincy) is seeking an Operations Associate to support underwriting and agents with high‑quality processing of insurance policy transactions within a single line of business.

The role emphasizes outstanding customer service, teamwork with Underwriting, Product, Billing and Customer Service, and timely, accurate handling of both new business and renewals along with endorsements. Onboarding includes mentorship and career growth.

Qualifications

• General working knowledge of MS Office and ability to navigate multiple systems.
• Flexible and adaptable when faced with change.
• Ability to multi-task.
• Strong organizational skills and attention to detail.
• Sound customer service, communication and collaboration skills.
• Able to work in a fast paced environment with a strong attention to detail.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers.
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service.
• Apprise Team Manager of assigned workload, issues, and escalated situations.
• Communicate with various internal departments to complete daily work, as required.
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority.
• Able to shift priorities as needed.
• Demonstrate functional and technical skills required to complete tasks including processing new business and renewal policies.
• Manage assigned work efficiently to ensure timely completion.

Skills

MS Office

Multitasking

Attention to detail

Customer service

Communication

Teamwork

Job description

Arbella Insurance Group in Massachusetts (Quincy) is seeking an Operations Associate to support underwriting and agents with high‑quality processing of insurance policy transactions within a single line of business.

The role emphasizes outstanding customer service, teamwork with Underwriting, Product, Billing and Customer Service, and timely, accurate handling of both new business and renewals along with endorsements. Onboarding includes mentorship and career growth.